Sales & Licensing FAQs


Is it safe to purchase products from your web store?

Rest assured that your order will be processed by our trusted e-commerce partner, Verifone (formerly 2Checkout), who implements the strictest security measures to ensure the protection and integrity of your private information. All your transactions are protected by strong SSL encryption.

For more information, see the website online security.

What payment methods do you accept?

Our partner Verifone (formerly 2Checkout) accepts a wide range of payment methods including major credit cards like Visa, MasterCard, American Express, Diners Club, and JCB. They also accept Bank/Wire transfer and PayPal. Additionally, they offer some local payment options such as, Boleto Bancario, Konbini, iDEAL, and WeChat Pay.

For the complete list of supported payment methods in your country, see Verifone global payments.

What is your refund policy?

Smart PC Utilities provides an unconditional 30-day Money-Back Guarantee to all its customers. This guarantee ensures that every customer has ample time to evaluate whether the purchased product or service meets their needs. If you are not satisfied with your purchase, you can ask for a refund using your 2CO myAccount or by sending a refund request to our support team.

For more information, see our Refund Policy.

Will I pay VAT or any other taxes?

No, there would be no VAT or any other form of taxes added to the price you will pay to purchase our product(s).

How long is the service time of the product license?

The standard service time for a purchased product license is one year, and it begins on the date the license is purchased. In order to continue using the product after the initial year, you will need to renew your license subscription. Additionally, we now offer users the option to purchase lifetime licenses for our products.

How many computers does a license code support?

A single license code can only be used for one computer. However, you can buy multiple licenses to support more than one computer and receive volume discounts.


Do I need to register the purchased product?

Before you can use the software product, you will need to manually register it using the license code provided in the order confirmation email.

How would my order appear in the bank statement?

Your order placed on our website via Verifone will show up in your bank statement as*smartpcutiliti.

I did not receive my license code, What to do?

Please try to recover your license code using this form.

If you still do not receive it, the reasons might be:

  1. You provided an invalid email address when you ordered the product.
  2. Your order is unfinished.

Please contact us and we will help you recover your license code.

Why do I get "Invalid license key (error code -9)" error?

The reasons might be:

  1. You entered an incorrect license code. Please COPY & PASTE your license code to avoid any typos.
  2. You are using the wrong license code to register the purchased product.

If you still get this error, please contact us to help you resolve this issue.

Why do I get "License key does not match this computer (error code -12)" error?

It could be due to the following reasons:

  1. You may have changed your computer hardware, or in rare cases, you may have formatted and re-installed Windows. This would change the computer ID associated with your license. To resolve this issue, you need to clear the computer ID associated with the product license.
  2. Your license code may have been used before to register the product on a different computer from the one you are trying to activate the product on. Please note that a single license code is only meant to support one computer. If you wish to use the product on multiple computers, you may need to buy additional licenses at a discounted price.
I have upgraded my computer`s hardware and the product stopped working, what should I do?

If you have recently upgraded your computer's hardware and your licensed software product has stopped working, it is likely that the license has become invalid due to changes in your computer's identification information. This is because our licensing system uses specific computer data, including installed hardware, to identify the computer and validate the license.

To resolve this issue, you will need to reset your license information to clear the computer ID associated with your license. This will allow you to reactivate the license and continue using the software product.

Why do I get "Invalid username (error code -7)" error?

You will get this error when you try to re-activate the product license using a username that is different from the name you used to register the product for the first time.

To resolve this issue, use the Recover Username form to help you retrieve the license username information.

I lost my license code, how can I recover it?

Please use this form to recover your license code by providing the email address you used to register the product license.

The product download link has expired. What should I do?

Please use the Recover Download form to request a new download link to download the purchased product.

How can I get the invoice of my order?

Please login to myAccount on Verifone with the email address you used to purchase the product. Under the myAccount tab, you will see the Invoice BV link for each order. You can click the link to download the Invoice.

Please note that the invoice may take up to 24 hours to generate after the order is complete and will not be available immediately.

Can I transfer my license from the current computer to another one?

Yes, you can transfer your product license to a new computer provided that your license subscription is active. Please use the Transfer License form to transfer the product license to the new computer.

License Renewal

How do I renew my license?

If you wish to keep using our software, you will need to renew your license subscription. We offer renewal discounts to our customers. Use the Renew License form to renew your license subscription.

Once you have renewed your license subscription, your product license will be extended for another 12 months, and you can continue using the software with your current license code.

Will I receive notifications before automatic renewals?

Absolutely. You will be notified via email before any upcoming license renewals, whether they are automatic or manual. You have complete control over your license renewal settings and can stop automatic renewals at any time.

How to disable automatic license renewals?

If you've bought a license and have enabled the automatic renewal option, you will receive a notification at least seven days before the expiry date. This notification will inform you about the upcoming charge date and the amount that will be charged.

If you wish to stop the automatic renewals, you can do so by accessing the My Products section of your Verifone myAccount. There, you need to click on the Stop automatic license renewal link that appears below each product with this option enabled.