Game Fire License Redemption Guide

To redeem your Game Fire's license, please follow the steps below:

1. Launch the Game Fire app using the shortcut placed on your Desktop.

2. Click the Register button located in the lower right part of the Game Fire's user interface.

3. In the Register Game Fire Pro dialog box, enter your username in the Name field (e.g., James), your email address in the Email field (e.g., james@gmail.com), and the 24-characters license code in the License Key field.   You can use the Paste from Clipboard buttons to get license information from the clipboard to avoid typos.

4. Check the "Notify me of new software releases and offers" checkbox if you want to opt-in the Game Fire newsletter.

5. Click the Register button to start the license registration process.   A working Internet connection is required to verify your license information and download the license information to your computer.

6. If the license registration is completed successfully, click the OK button to restart the Game Fire app.

Common Error Messages

License revoked or not activated yet. The license has been deactivated due to a refund or user request. For trial licenses, it may indicate that you need to confirm your trial account.

Your computer is disconnected from the Internet. Please make sure you have an active Internet connection, and that your firewall does not block connections between the Game Fire app and the licensing server.

Unable to connect to Game Fire licensing server. Please make sure you have an active Internet connection, and that your firewall is not blocking connections between Game Fire and the licensing server.

Your Game Fire Pro updates subscription has expired. Your updates subscription has ended, and you are not eligible to use this version of Game Fire; please renew your updates subscription to use this version of Game Fire.

Licensing server encountered an internal error. The Game Fire licensing server is experiencing issues; please try to activate the software at a later time. If the issue persists, please contact Smart PC Utilities support.

License key does not match this computer. This error may be caused by running Game Fire on a computer other than the one used to register and activate the software for the first time. If you want to use Game Fire on more than one device, purchase additional licenses for a discount price. If you want to transfer your license to a new computer, use the Transfer License form.

Unable to load the software license. The license file may be corrupted or locked. This error may be caused by:

• Hardware changes like upgrading the CPU, hard disk, or the graphics card. Use this form to reset the device ID associated with your license.
• Running Game Fire on a computer other than the one used to register and activate the software for the first time.
• Corrupted software files, in that case reinstalling Game Fire may fix this issue.

Invalid email address. You have entered an invalid email address; please enter a valid email address.

Invalid license key. Please make sure you enter a valid Game Fire license code. You can copy & paste your license key to avoid typos.

Invalid username. Please make sure you enter the username you used to register the Game Fire license for the first time. Use this form to recover your license username.

Invalid license signature. This error may be caused by:

• The licensing server is experiencing issues.
• The license file cached on your computer is corrupted; please reactivate your Game Fire license.

Unauthorized changes in system date and time settings were detected. Please make sure your system date and time settings are configured properly. It's recommended to enable Windows to synchronize your system date and time settings with an Internet time server.

Unable to generate a unique ID for your computer. Game Fire could not generate a unique ID of your computer to associate with your license; please make sure you are running Game Fire with administrative privileges, and that no anti-virus is interfering with the software.

Invalid software signature. This may be due to corrupted software files or anti-virus software interfering with Game Fire.

Unable to write license file to the local disk. Please make sure you are running Game Fire with administrative privileges and that no anti-virus is interfering with the software.

The entered email address does not match the email address associated with this license. Please enter the email address you used to register and activate your Game Fire license for the first time.

Debug Licensing Issues

Game Fire comes with Debug Mode that you can use to investigate and resolve any licensing issues. To activate the Debug Mode, follow the steps below:

1. Launch the Game Fire app using the shortcut placed on your Desktop.

2. Open Game Fire settings.

3. In the Game Fire Settings dialog box, check the "Enable Debug Mode to help diagnose Game Fire issues" check box. Click the OK button to save the new changes.

4. Try to register your Game Fire Pro license again; Debug Mode will log any errors, along with detailed diagnostic information in the following location: C:\Users\[Accout name]\AppData\Local\Smart PC Utilities\Game Fire\Logs

5. Close Game Fire and send us all the generated Debug Mode logs to support@smartpcutilities.com