PC Services Optimizer FAQ

What is PC Services Optimizer?

PC Services Optimizer (formerly Vista Services Optimizer) is a Windows services management and optimization solution that can help you improve your computer's performance and security by tweaking Windows services configuration based on how you use your computer and which software and hardware you use.

Is PC Services Optimizer safe to use?

Yes, as it comes with Rescue Center that can undo any changes made by PC Services Optimizer and other software to your Windows services configuration. Also, PC Services Optimizer can create system restore points before optimizing Windows services.

What are the requirements to run PC Services Optimizer?

PC Services Optimizer works on Microsoft Windows Vista, 7, 8, 8.1, 10 and 11 including 64-bit versions. The Microsoft .NET Framework 4.6.2 and later is essential to run PC Services Optimizer with optimum performance and reliability.

Does PC Services Optimizer support Microsoft Windows XP?

Unfortunately No! because Windows XP has a different Windows services configuration compared to Windows Vista and later.

What languages does PC Services Optimizer support?

Currently, PC Services Optimizer supports these languages: English, French, German, and Spanish.

Is PC Services Optimizer compatible with anti-virus solutions?

Yes, PC Services Optimizer is compatible with major anti-virus and security products including the default Windows security app, however in some cases, your anti-virus software may interfere with the ability of PC Services Optimizer to configure and optimize Windows services configuration properly. In that case, it's very recommended to add PC Services Optimizer to your anti-virus exclusions.

I did not receive a license code for PC Services Optimizer Pro, What to do?

Please try to recover your license code using the following form

If you still do not receive it, the reasons might be:

  1. You provided an invalid email address when you ordered the software.
  2. Your order is unfinished.

Please contact us and we will help you get your license code.

Why do I get the error message "License key is invalid"?

The reasons might be:

  1. You entered a wrong license code. Please COPY & PASTE your license code to avoid any typos.
  2. You used a license code for another program to register PC Services Optimizer Pro. Please make sure you use the right license code.

If you still get this error, please contact us to help you solve this issue.

Why do I get the error message "License information does not match this computer"?

The reason is that PC Services Optimizer Pro is already registered using the same license code on a specific computer that is different from the computer you're trying to activate the software on.

Please be informed that a single license code of PC Services Optimizer Pro only supports 1 PC; if you wish to use PC Services Optimizer Pro on multiple PCs you may consider buying additional licenses for a discount price.

I have upgraded my computer`s hardware and PC Services Optimizer Pro stopped to work, what to do?

To defend against software piracy and prevent unauthorized use of our software, PC Services Optimizer Pro uses specific system information and hardware configuration to build a digital ID for your computer. When you change or upgrade one or more of your computer`s hardware, PC Services Optimizer Pro may cease to work as the license become invalid due to changes in your computer`s ID.

To resolve this situation, please use this form to reset your license information to be able to register the software license again.

Why do I get the error message "User name is invalid"?

You will get this error when trying to re-activate PC Services Optimizer Pro with a username that is different from the username you used to register the software for the first time.

Please, use the Recover Username form to help you retrieve your license username.

I lost my license code, how can I recover it?

Please use the Recover License Code form and the email address you used to register PC Services Optimizer Pro to help retrieve the license code.

I have purchased PC Services Optimizer Pro but I do not know where to enter my license code?

Before PC Services Optimizer v4.0, we were offering separate installers for each PC Services Optimizer edition. To activate your license, you will need to download and install the PC Services Optimizer Pro edition using the download link in the order confirmation email.

In PC Services Optimizer v4.0 and later, there is only one installer for all of the software editions. To activate your license, launch the software and click the Register button in the lower right corner of the PC Services Optimizer's interface, this will open the Register License dialog box where you can enter your license code to activate the software.

Should I uninstall PC Services Optimizer Free before upgrading to the Pro edition?

You do not have to uninstall PC Services Optimizer Free manually before installing the Pro edition, as the installer of PC Services Optimizer Pro will automatically upgrade the Free edition preserving your preferences and settings.

How long is the service time of a PC Services Optimizer Pro license?

The service time of a PC Services Optimizer Pro license is one year, and it starts from the time the license is purchased. To continue to use the software, you will need to renew your license subscription.

How do I renew my license subscription?

You may consider renewing your PC Services Optimizer Pro license subscription to continue using the software.

We always provide renewal discounts to our customers. You can renew your license using this form. By renewing, your license subscription will be extended for another 12 months, and you will keep your current license code.

How many computers does a PC Services Optimizer Pro license cover?

A single PC Services Optimizer Pro license code can only support 1 PC, however you can purchase additional licenses for a discount price.

How can I update PC Services Optimizer to the latest version?

It's very recommended that you use the most recent version of PC Services Optimizer as we periodically add new features and fix known issues.

When a new version of PC Services Optimizer is available for download, you will receive a notification to download the new release from our website. Also, you can visit the PC Services Optimizer download page to download the latest version.

Customers of PC Services Optimizer Pro with an active license subscription will be able to get high priority updates directly via the software itself.

How can I get the invoice for my order?

Please log in to the myAccount on 2Checkout with the email address used to purchase PC Services Optimizer Pro. Under the myAccount tab, you will see the Invoice BV link for each order. You can click the link to download the Invoice.

Note: Invoice is not available instantly; it may take up to 24 hours to be generated after the order is finished.

How to uninstall PC Services Optimizer?

Windows Vista/7

  1. From the Start Menu, select Control Panel.
  2. Under Programs click the Uninstall a Program link.
  3. Select PC Services Optimizer and right-click then select Uninstall.
  4. Follow the on-screen instructions to uninstall PC Services Optimizer from your computer.

Windows 8/8.1

  1. Right-click in the lower-left corner of your screen, and then click Control Panel.
  2. Click on Programs, select Uninstall a program.
  3. Click on PC Services Optimizer in the list of installed programs and select Uninstall.
  4. Follow the on-screen instructions to uninstall PC Services Optimizer from your computer.

Windows 10

  1. Press Win + I to open Settings.
  2. Select Apps.
  3. In the right pane, click on Apps and Features and then scroll through the installed apps to locate PC Services Optimizer. You can also use the search bar to find the software.
  4. Select PC Services Optimizer from the list, then click the Uninstall button.
  5. Click the Uninstall button again to confirm the action.
  6. Follow the on-screen instructions to uninstall PC Services Optimizer from your computer.

Windows 11

  1. Press Win + I to open Settings.
  2. In the left pane, open the Apps tab.
  3. In the right pane, click on Apps and Features and then scroll through the installed apps to locate PC Services Optimizer. You can also use the search bar to find the software.
  4. Click the three dots button beside PC Services Optimizer and select Uninstall.
  5. Click the Uninstall button again to confirm the action.
  6. Follow the on-screen instructions to uninstall PC Services Optimizer from your computer.
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