Frequently Asked Question

I have upgraded my computer’s hardware and Pro software stopped to work, what to do?
Last Updated 2 years ago

To defend against software piracy and prevent unauthorized use of our products, Pro software uses certain computer’s information to identify it, this information includes installed hardware. When you change or upgrade one or more of your computer’s hardware, the Pro software may cease to work as the license become invalid due to changing in your computer’s identification.

To resolve this issue, you can use this form to reset the computer’s ID associated with your license so that you can re-activate the software.

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